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Tuesday 26 May 2015

Sprinting Ahead


Quality printing, efficient service, real-time orders tracking through their website and automated sms service has Impression House occupy a unique position in Botswana’s print industry.



Impression House, Botswana

Impression House -Botswana’s print industry

Impression House has had a market presence since 1978. Centrally located off Kudumatse Drive in Gaborone West Industrial, they operate in spacious premises with ample parking area.


Well-resourced and wellequipped departments with 24 hours production enable them to live up to their commitment of providing their customers with good print quality at the shortest time at competitive prices, while maintaining high levels of service.


With a fully integrated custom-made ERP system, they offer free system-triggered SMS service to keep customers notified of jobs both when opened and when they are ready for collection. Customers with an account have the privilege of logging onto their website to track their orders with realtime status 24/7. Records of finished orders will continue to be available for 3 weeks after completion.


With a staff compliment of over 140 of which 95% are citizens, they are no doubt on the right track of empowering citizens with the necessary skills required in the various aspects of printing.


Impression House is “Sprinting Ahead” in equipment, technology, personnel and service level. They have departments that ensure the streamlining of jobs end to end resulting in efficiency and cost savings for their customers. Their departments are fully resourced with quality equipment and personnel that meet high standards.


Below is a brief description of the departments in their organisation.


With state-of-the-art computers and software, they are equally comfortable handling files in both PC and Mac platforms in a number of software. All files are digitally imposed and plates for printing are made direct from computer to thermal plate for unmatched print quality. Their pre-press personnel have the expertise in the technical aspects of file-preparation for printing. In addition to accurate preparation, they can also make any required corrections to files submitted for print and render them outputworthy.



Well-equipped with worldrenowned Heidelberg range of presses they use 1, 2, 4 and 5 colour presses to cater for all types of printing applications from business cards to A1 size posters. Accurate colour matching is achieved by using computerised mixing and quantity calculations. Well trained and skilled operators ensure adherence to strict quality standards.




All finishing is done in-house with machinery for cutting, collating, saddle-stitching, wiro-binding, perfect binding, die-cutting, foiling, laminating, drilling etc. Trained and skilled personnel ensure jobs are finished to highest standards.


Sales & Estimation:

A well resourced Sales department provides quotes with a turn around time from while-u-wait to a maximum of 24 hours. Quotes can be emailed as pdf files or faxed as per client’s request. The sales personnel are trained not only to gather all necessary information regarding the customer’s specifications for a print job but also to offer customers suggestions and alternatives to meet their requirements.



A well-stocked store caters for nearly all jobs lined for print without having to wait for supplies. This ensures optimal production efficiency as they are less dependant on their suppliers afterhours and week-end.




All machinery and computer equipment undergo regular maintenance routines to be kept in top condition, enabling them to confidently handle jobs with very demanding deadlines. Bottle-neck situations are avoided by having back-up equipment and personnel in almost all departments. A wide variety of spare parts are kept handy at all times to combat most breakdown situations.


Business Continuity:

A powerful stand-by generator capable of running their entire plant and office makes them immune to power-cuts. All computer and electronic equipment run on robust online UPS systems with adequate power back-up.


Fully computerised operations ensure total control on job tracking, production planning, automated SMS-triggering and real-time web-updates of jobs in production.


Delivery personnel and delivery vehicles with radio communication ensure there is no delay in reaching the jobs to the customer’s premises.


There is adequate parking area and you will experience friendly staff in all departments.


They are flexible to accommodate priority orders and have mechanisms to make quick production re-planning procedures with round-the-clock managerial presence.